FREQUENTLY ASKED QUESTIONS

Our Motion Platforms can only operate on a Windows PC as our Platform Manager Software is required for these Platforms to operate using Game Telemetry to mimic the movement of your vehicle.

Our Motion Platforms can be used together in the below configuration which also highlights the total Degrees of Freedom (DoF). However, this all depends on the cockpit setup in which you must ensure that all mounting can be done correctly. The maximum payload also needs to be factored in when using the Traction Plus Platform.

Single Motion Plus Platform: Chassis 2 DOF

2 x Motion Plus Platform: Chassis 3-DOF

Motion Plus Platform + Motion Platform V3: Chassis 2 DOF & Seat 2 DOF (Combined 2 DOF)

2 x Motion Plus Platform + Motion Platform V3: Chassis 3 DOF & Seat 2 DOF (Combined 3 DOF)

Motion Plus Platform + Traction Plus Platform: Combined Chassis 4 DOF

Yes, this can be done by a plugin in the software called “Direct Input” It allows the Motion Platform to move by your control inputs instead of telemetry data from the game.

This platform is essentially a cockpit mover thanks to the added rocker bar assembly. It is capable of 2 DoF being Pitch and Roll, however, it is also capable of Partial Heave. With a dual Motion Plus setup you will be able to achieve Full Heave, achieving 3 DoF. This Platform has a Maximum Payload of 250KG.

The approximate dimensions of the Motion Plus are as follows; I have also included a photo with labels for your convenience.

Motion Plus Platform (Mounting Brackets attached directly to platform):
(A) Width Between Each Side Mounting “L” Brackets (Left to Right): 520mm
(B) Distance Between Same Sided Mounting Holes 160mm

Rocker Bar:
(C) Width of Entire Frame: 550mm
(D) Width of Individual Arm: 175mm

All our Elite Range of cockpits are out of the box compatible with our Motion Plus Platform without the need to purchase any additional brackets. However, if you wish to use this Motion Platform with our F-GT Cockpit or Flight Simulator Boeing Edition Cockpits you will need to purchase our Motion Adaptor Frame to make these two products compatible.

For the best experience with our Motion Plus unit for Racing Simulation we recommend installing this unit onto the Front of your Cockpit. For our Flight Enthusiasts, mounting the Motion Plus onto the back of your cockpit is recommended.

US customers:
The charge will appear on your payment method as a transaction from Global-e.

US customers:
All taxes will be calculated to the state law through our automated system based on your shipping and billing address upon check out. If you are a government institution and require credit for the sales tax, please email us a copy of your tax-exemption form, order number, with an address matching your order’s shipping or billing address to support.usa@nextlevelracing.com. Once the proof of tax exemption has been received and reviewed, our Team will ensure that the correct amount is returned back to you.

US Customers:
If you are having issues with a particular payment option. We recommend trying the following:
Use an alternative payment method
Ensure the billing information matches the payment option you are using.
Ensure there is sufficient funds available for the purchase.
If you are still experience difficulties with your method of payment, please reach out to us at support.usa@nextlevelracing.com with your email address, last 4 digits of the credit card being used, shipping and billing address.

US Customers:
Please contact support.usa@nextlevelracing.com

US Customers:
Apologies that your order has been cancelled. Your order being cancelled can be due to an inventory issue or due to the payment method being rejected upon processing. You can reach out to us via support.usa@nextlevelracing.com with your details and we can assist you further.

US Customers:
If you would like to return your order within our return and refund policy, you will need to reach out to us at support.usa@nextlevelracing.com to start the process.

Return and refund policy page: https://nextlevelracing.com/refund_returns/

If your return is approved you will receive an email with a shipping label, please print and securely attach your shipping label to your return package. We will be using this shipping label to verify the return. You will then need to drop off your return at the closest UPS depot. Once your returned product has arrived at our Dispatch Center, your return will be inspected and processed by our team within 5-10 business days.

Once the return is verified at our Dispatch Center, we can then start your refund process via your original method of payment within 2-5 business days. Please note the applicable return fees in our return and refund policy page.

*Returns that do not meet the eligibility conditions may result in refund delays, a fee, or a return refusal.

US Customers:
To provide you with the best experience we are including shipping free of charge! For most regions, your shipment will get to you within 1-6 business days once it has left the warehouse. Please keep in mind that weather conditions and holiday delays are possible.

US Customers:

Once your order has been placed and paid, we are unable to guarantee the change of the delivery address for your order.  If you have to change the delivery address of your order, please reach out to our support team at support.usa@nextlevelracing.com and our team will be able to assist with having this re-directed or changed prior to dispatch.

US Customers:
Sorry to hear that you have not received your package.

Please reach out to either UPS or our customer support team and we will support you further.

US Customers:
Once your order has been placed and confirmed, changing the delivery address of your order is not guaranteed.  As we dispatch our orders as soon as possible, we highly recommend double-checking that all the correct details are input for the shipping address for your order.

If you do need to change your address, please reach out to our support team on our live chat or via email at support.usa@nextlevelracing.com.  Our team will be able to assist with changing the delivery address of your order.

US Customers:
At the moment we are not set up to ship to Hawaii or Alaska. Please visit our BUY page to find a reseller close to you!

No, the Combat Flight Pack is only compatible with the F-GT and GTtrack cockpits as the framing design is different compared to the GTultimate cockpit.

Yes, a plate available in the pack allows you to connect your Flight Joystick directly to the Wheel Plate of the cockpit.

Similarly to the Motion Plus Platform, this platform is capable of 2 DoF, however this Motion Platform offers our user’s Sway and Yaw. It is ideal for simulating traction loss on track and the sensation of yaw in-flight. This unit has a 235KG maximum payload.

As with the Motion Platform V3 The Traction Plus is a product designed for a customer to be able to assemble in their very own home without needing to have a technical background. The Traction Plus Platform comes with clear assembly instructions making set-up simple for even a beginner.

The Traction Plus is designed to only support 1x Motion V3 or 1x Motion Plus Platform, not both devices at the same time, as when combining these units with other sim racing hardware on top of the Traction as well as user weight, this can significantly exceed the payload limit of the Traction Plus unit. This does not mean that you can’t use more than one Motion product on top of the Traction Plus, this is just to ensure that the maximum payload of 235kg is not exceeded.

The Traction Plus isn’t compatible directly with other third-party cockpits that aren’t from Next Level Racing, instead you will need to perform some DIY to get this working correctly inside the specifications of the Platform. The link below highlights the Critical Distance between the mounting holes of this Platform.

• New electroplated Matte Black finish on the frame. All bolts, nuts and washers changed to Black for a stealth look
• New sliding holes for faster adjustment of wheel, pedal and shifter positions
• 3 more levels of angle adjustment added for the wheel, pedals and seat
• 8 height adjustable feet that screw into the frame of the cockpit
• Adaptor included for Buttkicker® Gamer 2
• Product name change to F-GT to reflect formula seating position
• Compatibility with Next Level Racing® Lockable Wheel Castors (available separately)

The F-GT cockpit is currently not compatible with the Motion Platform V3.

You simply need to attached the GT brackets to turn your cockpit from a Formula position into GT.

Yes, the GTtrack is designed to be attached to the Motion Platform V3 with ease. The GTtrack is predrilled for the Motion Platform V3, making it simple to attach.

Yes, the GTtrack is compatible with the Traction Plus Platform.

Yes, the GTtrack has wide range of adjustibility to fit all users. The GTtrack offers, pedal distance, pedal angle, wheel height, wheel angle, seat angle and distance adjustibility.

The Wheel Stand is compatible with all major brand including Logitech®, Thrustmaster® and Fanatec®. It is even pre-drilled for the major wheels on the market including Logitech G25/G27/G29/G920, Thrustmaster and Fanatec.

Very! The wheel height and pedal position are both adjustable to suit different size users. The range for wheel height has 4 levels the lowest at 60 cm and total height at 80 cm. The pedal range has a 730 cm movement. You can also place the shifter position on either left or right side.

Literally in less than 5 seconds. You can fold the stand and it will stand itself vertically with all wheel, pedals and gear shifter still attached. The Next Level Racing Wheel Stand is the most rock solid wheel stand on the market. You can read many professional independent reviews that also agree it’s the perfect stand.

By purchasing the Next Level Racing Seat Add On you can turn your Wheel Stand into a full blown GTultimate cockpit. The seat add on bolts onto the wheelstand and the whole cockpit is rock solid weighing over 45kg yet still being completely portable.

Other than the price, the Wheel Stand Racer offer pedal distance adjustment. The Wheel Stand Racer does not include shifter plate.

Yes! The Wheel Stand Racer can turn into a full cockpit with adding the Challenger Seat Add-on. Enjoy the full ecosystem of Next Level Racing® products and you evolve your racing.

Yes! the Wheel Stand Racer can be stored in less than 10 seconds when not in use.

Yes! We know that as you evolve in your racing journey, you would like your gear to evolve with you. The Wheel Stand Lite can be turned into a full cockpit by adding the Challenger Seat Add-on and Challenger Monitor Stand.

Yes, the Wheel Stand Lite is designed to fit all users. With angle and height adjustability of the wheel plate, you are able to get the right positioning. The Wheel Stand Lite also offers pedal distance and angle adjustibility.

We have manufactured the Wheel Stand Lite with the most advanced manufacturing methods of laser cutting and robotic welding to ensure a sturdy wheel stand.

Would we tell you something that we didn’t test! The Wheel Stand DD is designed to be a portable station that can handle high end Wheels and Pedals on the market.

Yes! Our team is working hard to bring the back half of the Wheel Stand DD for our users to enjoy.

Yes, it is! We ensure that users are able to adjust the distance and angle of the pedal plate. On top of that, the wheel plate can be height and angle adjusted. That’s not all! the gear shifter and handbrake plate can supported either on the right or left hand side to suit all users.

Yes, these plates can be rotated to exactly how you like them.

Yes, the castor wheels can be attached to the stand to turn it into mobile Keyboard and Mouse Stand.

Yes, you can easily undo one bolt on each side of the stand and store the outer arms for use later on.

The stand will support 3x 32” screens as its smallest option and is able to handle up to 3x 65” screens.

The freestanding monitor stand is the perfect size for the GTtrack and allows the legs of the stand to be positioned on either side of the cockpit so it can be moved very close to you.

It is not possible to purchase the outer arms separately. If you are considering installing a triple monitor at a later date, we recommend that you purchase the freestanding triple monitor stand first.

We have customers going as big as 55” on a single screen or 3 x 27” on triple screen setups. The cockpit is extremely solid and can easily handle large size screens.

The outer screens are angle adjustable for you to be able to angle them inwards.

Yes, on the F-GT cockpit you can take advantage of the long holes on the frame that will allow you to push the stand further away from you.

This platform is essentially a Seat-Mover. It is capable of 2 DoF being Pitch & Roll. This platform is ideal for flight simulation as it provides greater Pitch and Roll deviations than a Motion Plus. This Platform also has a maximum payload of 130 KG, this includes the weight of the user and the seat.

The Motion Platform V3 is designed to directly fit with Motion compatible Next Level Racing cockpits; however, it can also work with 3^rd party cockpits if you’re wanting to perform a small amount of DIY, the Motion V3 is designed to fit within 480mm of width. We have included the Motion Platform V3’s measurements below:

The Motion V3 Platform is out of the box compatible with the F-GT Elite and GTTrack cockpits. However, for our Elite Lite series and our GT Elite, you will need to purchase our Elite Motion Adaptor Upgrade kit.

For our Flight Simulators, this Platform is not compatible with our Boeing Flight Simulator cockpits, and is only compatible with the Flight Seat Pro. We would recommend our Motion Plus with the Elite Motion Adaptor Frame (NLR-E043).

We want everyone to experience motion. Although the Motion Platform V3 is best suited with Next Level Racing products, with added brackets and a little DIY, the Motion Platform V3 can be attached to other cockpit brands.

Next Level Racing was established in 2009. Our Headquarters is located in Gold Coast, Australia. However, offices globally in Europe, North America and Asia Pacific.

Our products are currently available in over 40 countries globally. To find a retailer close to you, please check out our buy page.

This is very exciting. Please visit our Commercial setups for more assistance.

This all depends on your product and the how you are using it. We have a 1-year limited warranty on most of our products. Please reach out to our support department if you require any help.

As we do not sell directly to our customers, please contact the retailer in your region to find out about shipping.

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