Next Level Racing was established in 2009. Our Headquarters is located in Gold Coast, Australia. However, offices globally in Europe, North America and Asia Pacific.
This is very exciting. Please visit our Commercial setups for more assistance.
As we do not sell directly to our customers, please contact the retailer in your region to find out about shipping.
About your order
We accept the following payment methods: AMEX, PayPal, Mastercard, Visa, Google Pay, Visa Debit, and Apple Pay. You can also complete your purchase via wire transfer. All credit card information’s are encrypted for safe payment.
Unfortunately, we are not able to adjust the items on your order once is it submitted. However, we do offer cancellation within 60-miunutes of the order being submitted. Please follow the link within the order confirmation email. If you need to add an additional item to your order, it’s best to place a new order for that particular item as we offer free shipping and fast dispatching
RETURN AND CANCELLATION
Next Level Racing online store by Digital River offers a 30-day money back guarantee from the day order is received. The refund will include the purchase price and original shipping and handling charges if applicable. All returns need to be in original packaging and shipped back to our dispatch center. For warranty, please refer to your packaging to determine if warranty applies to your product and contact us at firstname.lastname@example.org for further support.
If you choose to return your order within our return policy, you will need to reach out to us at email@example.com. When the return is approved, you will receive an email with a complimentary shipping label and a return slip. Please print your shipping label and securely attach it to your return package. Print your return slip and place it on the box. You can drop off your return at the closest UPS depot. Once your returned product has arrived at our Dispatch Center, your return will be inspected and processed by our team within 2-5 business days. To ensure a seamless experience, please ensure that your return slip is included on the packaging. We will be using your return slip to verify the return. Once the return is verified at our Dispatch Center, we will credit back your original method of payment within 2-5 business days.
** Please note that a product returned without following our return process, will not be accepted at the Dispatch Center.
If you are requesting to change your address, we can submit an address update request with UPS with the new shipping address. Please note, address update requests are not guaranteed and they are only a request if the shipment is still in transit.